Shipping policy

Shipping & Delivery Policy

Last updated: September 2026

Built With Emily provides custom creative, branding, Shopify, design, strategy, and business-support services.

No Physical Shipping

Built With Emily does not currently sell or ship physical products.

As a result:

  • No physical shipping charges apply
  • No tracking numbers are issued
  • No courier or postal delivery is used
  • No physical delivery dates apply

If Shopify displays shipping-related language during checkout due to platform settings, this does not mean a physical product will be shipped.

Digital & Service Delivery

Purchased services are delivered electronically through one or more of the following methods:

  • Email
  • Google Forms
  • Google Drive
  • Canva
  • Shopify
  • PDF or digital file delivery
  • Shared links
  • Other agreed digital platforms

The exact delivery method will depend on the service purchased.

After Purchase

After purchasing a Built With Emily service, clients may receive:

  • Order confirmation
  • Project questionnaire
  • Onboarding instructions
  • Requests for business information or account access
  • Project timeline
  • Drafts and revisions
  • Final digital deliverables

Clients are responsible for providing a valid email address and monitoring that email, including spam and junk folders.

Project Timelines

Service delivery timelines vary depending on the package, project scope, Built With Emily’s availability, and how quickly the client provides required information and feedback.

Purchasing a service does not guarantee immediate project commencement.

Project timelines may begin only after all required onboarding information and materials have been received.

Any timeframe shown on a service page is an estimate unless expressly confirmed in writing as a guaranteed deadline.

Client-Caused Delays

Built With Emily is not responsible for delays caused by:

  • Incomplete questionnaires
  • Missing content
  • Missing login or account access
  • Delayed feedback
  • Client-requested changes
  • Additional revisions
  • Changes in project scope
  • Failure to respond to communication

Digital Delivery Completion

A service will be considered delivered when the final agreed digital files, links, website work, strategy materials, or other applicable deliverables have been provided to the client.

For Shopify or website services, delivery may include completion of the agreed work within the client’s existing account rather than delivery of a downloadable file.

Third-Party Platforms

Some services rely on third-party platforms including Shopify, Google, Canva, email providers, domain providers, or other software.

Built With Emily is not responsible for delivery delays or access issues caused solely by third-party outages, platform changes, account restrictions, or technical failures outside our reasonable control.

Physical Products in the Future

If Built With Emily begins offering physical products in the future, this policy may be updated to include shipping rates, processing times, delivery areas, carriers, customs, tracking, and other relevant terms.

Contact

Questions regarding service delivery can be directed to:

Built With Emily
builtwithemily.co@gmail.com